This whole situation about the mugs and the delays in shipping boil down to this I feel. Harbour Lights is great about meeting the collector's demands and the extra time it took to get my autoship number is well worth the wait. The lack of a mug in the members autoship numbers is not so great. Whether it was a mess up on ordering or a mess up on prioritizing who got the mugs is something we will never know. I'm sure it won't happen again and if it does it will just be another mistake and not intentional. My only thought is why send them out at all if HL knew they didn't have enough for all their renewing members. It's like inviteing 1000 guests to dinner and only having enough food to feed 250 guests. Will the 750 guests that paid the same amount for the dinner and not get any food understand? Probably not and then they will be bitter about it and get a bad taste in their mouths for future dinners. Oh well, I don't drink coffee anyway.