First, I renewed two years ago. If it's another company's fault, then great (which I have considered) - but let people know. As I've said, I haven't received mine yet so it's hard to say what I'll find. I have no doubt that the piece will be excellent - they always are. I'm just not happy with the consistency of communication or lack thereof. Will that keep me from buying future memberships or HL pieces. It's very doubtful. It's too good of a product, and the Youngers are too good of people.