My suggestion to you is to find a dealer that WILL take the time to examine each piece that you buy before they ship them. I have been using the Bronze Lady in Orlando and have NEVER received a broken/damaged piece. Also, Roland's website is another good dealer that will take the extra time to make sure that the piece is not damaged before shipping. You can find both of these dealers on the Forums Dealer Forums.

While I have not experienced the problems that you have, I know how frustrating it is to buy something and receive it damaged or not built as it's supposed to be. I wish you luck and hope that you will consider other options before you give up collecting.