I recently (April 11th) had an unpleasant experience at a Harbour Lights dealer. I went in to check on the availability of recently issued pieces and the dealer only had one of the 1999 limited edition releases. I asked an employee if they had received White River, MI yet, and she said, "No, everything is backordered." I mentioned how I had heard that many dealers had received the piece already. She suggested that other dealers could have only ordered the piece but not received it because the piece and other new releases were backordered. I finally figured out the problem, and I asked, "Are you on auto-ship?" Here's the part that bugs me: she said, "No, we don't want their junk. When a dealer is on auto-ship some manufacturers just send out the stuff that wouldn't sell otherwise." I couldn't believe this employee would refer to the collectible that I came into the store to buy as "junk!" So, what to do? Although the sales clerk making the comment was an employee and not the store owner, I don't plan on patronizing that dealer anymore. It bothers me that the dealer is apparently blaming show shipment on Harbour Lights, rather than acknowledging that they simply didn't order the piece early. Should I let Harbour Lights know that this dealer has at least one employee who refers to the line as "junk?"