For us it will make very little - if any - difference. There are no retailers here, never mind field reps.
As long as the communication between HL and me as a retailer is quick, thorough, open and responsive,
it should benefit all three tiers, (supplier, retailer, customer).
I think Roland hit the nail on the head there. Communication is crucial and needs to be right. And so far at least my experience with that is not brilliant. But maybe this new organization makes a difference! Lets hope so!
