Thanks for sharing the info, Cliff. Your testimonial pretty much supports what others had previously shared about CIA, though not from first hand experience. It certainly sounds as if you had a very positive experience with them under these stressful conditions. Sounds like you at least didn't get hurt in the fall, which is good news.

Welcome to the Forums, and we hope to hear from you as you get your damaged pieces replaced. (We like to hear good news more than bad news!)