Another outage this evening about 2 hours.

When you call, the messages say:

1) Did you know you can find the answers to most of your questions at the cox web site? (But they don't tell you the URL.)

2) You can send an email to cox and we guarantee a response in 24 hours. (But they don't give you the email address)

3) We're sorry your high speed internet access is out. Please stay on the line and you will be served by the next available support staff member (of the two we actually employ?)


And what the h*** good are the first two messages when from the third message, they know you're calling because your 'high speed' (yeh zero KB/Hour) isn't working