I went to pick up Hillsboro just the other day and saw something that I had never seen before (only read about).

The customer in front of me was picking up a Hillsboro also. The small entryway, attached to the tower, was floating around inside of the skeletal tower (detached from the tower) on his piece, which is a standing order with a very low number.

My heart almost stopped when the salesperson grabbed the tower and ripped it from the base. She then took the base out back where she smashed it, in order to get the flag w/number on it to send back to Harbour Lights for a replacement. I might have yelled "Oh No!!", although I'm not sure. I am sure that my feelings and body language were saying it.

I know that this has been Harbour Lights policy from the start, in order to maintain quality and integrity in their product, but to see this happen in person is heartwrenching.

Have any of you witnessed anything like this before?


Ron