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It is possible that it arrived damaged to your dealer. From our experience, it does take a long time to get a replacement piece from Harbour Lights when you need to replace an autoship (specific number). Though I would've expected that your dealer would've notified you about a delay for this reason.

Jim
Check out the "Fog Signal Building" thread under the title of "Collector's Society Snafu" for the answer. Once I questioned my dealer about it, they notified Harbour Lights immediately, and I had my auto ship flag# a few days after that. Great customer service to take care of the oversight.

smile Bob smile