Postal insurance claims question???

Just got an e-mail from a lady in CA that bought a Fire King egg plate from me.(I'm selling some of my glass to cover my HL purchases.)

The plate arrived broken in half. Now she paid the extra 85 cents for postal insurance. I have never dealt with this before. I have her M/O. She has the box, packing and broken item. I have the receipt. My question is who files the claim??

I figure we can use a copy of the E-bay transaction as proof of purchase price but I'm not clear on the etiquette of who does what. Told her I'd get back to her tomorrow. Has anyone had any experince with claims? please let me know here or e-mail me.

Thanks,
Donna

Cheryl, Jaker's Mom, is our resident Postal Person. Maybe she will check in and can answer for you. Is kind of an interesting dilema- you have the insurance receipt, she has the broken item. I'd go with her filing the claim since she has the item (pure guess, fortunately no experience).

Dave

She needs to initiate the claim by taking the packaging and broken plate to her local post office. They will forward information to YOUR post office and you take the insurance receipt into your local office to be re-imbursed.

You should hold her check or money order until you receive re-imbursement from your post office.