I'm impressed that you saved all those receipts, Lorie.

When all is said and done, you should file a written complaint with Enterprise. A bit of a sob story on how much time you had to spend to straighten out the 'impossible' ticket plus the phone calls and faxes.

If they made a mistake in registering the vehilce or if it was all with the NYPD, you should ask for a substantial discount off the next rental with them IF they expect you to continue to be a customer. Especially if you are a regular Enterprise renter. And none of these one day free with a weekly rental giveaways that everyone can get. I'd say a week's free rental would about do it.