I've been a member of the Harbour Lights Collector's Society for many years. I renew my membership each year. Usually I have my HL Dealer take care of it for me because I like to receive my autoship #.
This year I got a note from my dealer that I would have to call Harbour Lights direct to renew my membership. I kind of forgot about it until I found the note buried with a lot of my other paperwork on my desk.
I called Harbour Lights on August 8, and renewed via credit card. I got my credit card bill for the $39.00 charge last month but still haven't receive my free gift, Mussel Bed Shoals. I called my dealer out in Oregon and inquired as to the whereabouts of my membership piece. My dealer told me that Harbour Lights stated I never renewed my membership this year. I promptly pulled out my credit card bill and gave my dealer the info. She stated she would contact Harbour Lights regarding this matter.
Has anyone else experienced this Collector Society snafu? It will be two months at the end of this week and I still haven't received my membership piece. I know the transaction went through because they charged my credit card. I must admit I'm a little disappointed in a couple of things: 1. I don't have my society piece yet even though I was charged for it as of August 8; 2. Harbour Lights took my money and didn't follow through with what I paid for; 3. Harbour Lights called my dealer and told them they didn't ship the piece because I didn't renew my membership. Someone is sleeping at the switch, and it isn't me.
Bob
Bob 