Stephanie, you are very right. The Youngers have always corrected problems to everyone's satisfaction. In all these years, I have never known of anyone who was not totally happy with the resolution to a problem with one of the lights. We know that the whole family must be very disappointed that one of their products has not turned out well - as you say, especially now.

I am also inclined to believe that the foam wrapping may have had something to do with the problem. I said somewhere in these posts that I had such a hard time getting the wrapping off that I was afraid I would damage the trees in the process. They do seem to be perfectly okay, though. I know you all must be very disappointed and hope you don't have to wait too terribly long to get your replacements.