ginnyanne,

Your ISP is AOL - same as many of those who have problems. I wonder if the problem is that AOL blocks embedded hot links from working. And, since the link is not sent "in the clear" it can not br copied and pasted. I will ask Tony if they would consider sending the link in the clear so even if you can not hot link from it you could copy and paste to get the file to open.

Sometimes AOL and other ISPs take it upon themselves to help protect you from yourself.